Returns Policy

1.Should you wish to return an item, you must return within 30 days of receipt.

2.All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have all of its original tags attached. 

3.Only regular priced items may be refunded, unfortunately ON SALE items cannot be refunded unless considered faulty.

4.Please contact us first for return or replacement,you can directly place a new order and return the previous one to us after email us. This is the fastest way to replace the goods .

5. We will bear the return freight for the return caused by our mistake ,the return of goods due to personal reasons will be at the buyer's own expense .

If you would like to return an item, please notify us by email at sales@lupulla.com.

 


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